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Practice Policies

Confidentiality & Medical RecordsLocked blue folder

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Advice

NHS England provides a patient support service called "Patient Advice and Liaison Service" (PALS)

PALS will provide "on the spot" advice, support and information. It is confidential for patients, their carers, families and friends

Contact details

Telephone 0845 423 8903

Email: PALS@Coventrypct.nhs.uk

Advocacy

POhWER offers advice and advocacy to patients who wish to raise concerns about their care and treatment they have received from tah NHS. Offering support, guidance on their options, ensuring their views are heard and their complaints receive due consideration.

Contact Details:

POhWER, Birmingham, B6 9BL

Telephone number: 0300 456 2370

Fax: 0300 456 2365

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Patients Charter

Standards
We are constantly striving to improve the health care we provide for our patients. We are committed to giving you a good service and we feel this is best achieved by working together. Please help us to help you.

  • You will be treated confidentially and with courtesy by all members of the practice.
  • You will be kept informed of your illness and its treatment, any preventative measures advised to avoid recurrence, and any proposed tests.
  • You will be referred to a consultant if necessary and referred for a further opinion if you and your GP think it desirable.
  • You are entitled to have access to your health records (within the limitations of the law)
  • Any complaint made about the practice will receive a full and prompt reply.
  • Emergency care will be available as needed at any time.
  • We aim to see patients within 30 minutes of their appointment time. If we are running late, please be patient, on another occasion it may be you who needs extra time.
  • We aim to ensure that urgent appointments can be made on the day the problem arises.
  • You should be able to book a non urgent appointment with the doctor of your choice within three working days.

 

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