Survey was set up and displayed within the surgery and sent out via email and SMS messages .
Total Number of Responses: 417 This is approx 10% of the population, which is very respectable percentage for a survey
Budbrooke Medical Centre
Patient Participation Group Survey 2015-2016
ABOUT THE PRACTICE:
Q1. What is your of satisfaction with the practice’s opening hours:
Q2. Are you satisfied with appointment times on offer:
Q3.How important would the availability of weekend appointments be to you:
Very Important: 13.29%
Occasionally important: 62.80%
Not at all important: 23.91%
Q4. How does Budbrooke Medical Centre compare with family and friends who are registered at other practices:
Much better: 79.26%
Much worse: 0.00%
Q5.Are you aware you can book a telephone consultation with a doctor or a nurse here at Budbrooke:
Q6. Overall, how often do you wait more than 15 minutes to see your doctor?
Most of the time: 11.68%
About half of the time: 15.57%
Once in a while: 54.50%
Q7.How well are you informed if a doctor or nurse is running late with their appointments?
Well Informed: 28.64%
Sometimes informed: 34.71%
Not informed: 21.60%
Not experienced such delayed: 15.05%
Q8.Would you like the practice to embrace social media such as twitter and facebook as a form of communication to patients, particularly to engage with the 14-25 year old patient population?
Q9. Are you aware of the patient participation group that meets with the surgery staff to help improve services for Budbrooke patients?
Q10. Budbrooke Medical Centre would like to invite interested parties to participate in our PPG committee meetings. We would like to attract a varied age range that would better enable us to understand a wider range of views. Please state below if you would be interested:
Q11. How satisfied are you with the practice as a whole?
Extremely satisfied: 76.92%
Fairly satisfied: 19.95%
Somewhat satisfied: 2.64%
Not satisfied: 0.48%
Q12. Are there any other suggestions you may have to improve our services?
- Free text from patients
- 110 responses
- Analysed by PPG in a meeting – July 2016- These notes have come directly from the minutes of the PPG:
PD: Has gone through the free format of the survey and pick up several things most of which we already know about.
Lot of people are requesting the repeat prescription box be located outside of the building so that prescriptions can be dropped outside of office hours i.e. evening and weekends, people who are working would finds this very helpful. Is this feasible
HW: Explained the reason was because before the building was here it was an empty area and there was quite a problem with vandalism. That has not been a problem now for a few years so maybe we could get a letter box or a secure box on the side of the building. SAD to action.
PD: Another point was more communication around the issue of later running, there are now information posters put up on the wall to inform patient that GP or Nurses are running later, reception to also advise patients when booking in
SD: We have also updated the TV screen to say that if patient are waiting a long time to inform reception. Sue is currently updating the screen with a few other things.
PD: Another theme is more appointment for later in the evening, patient saying to extend until 7pm to enable people to come to appointment and collect prescription.
HW: Already extended from 4 until 5pm
SAD: We would have to think about it because we are not contracted to do extended hours
HW: Said problem is staff.
SAD: Said maybe we can trial something
PD: Mentioned also Saturday morning’s appointment and dispensary opening for collection of drugs, taking it one step further.
10/400 (2.5%) only a small percentage of people.
Problem with employers not allowing time off for GP appointments.
TM: People want to come into the GP after work as their employers don’t like them taking time off for GP appointments.
HW: Over the years people have been very happy with the care we have provided, and have come to accept that we are not open on Saturdays.
GC: Is flexitime an option for staff
SAD: Some surgeries close early on one day to even out the cost.
HW: Might be possible to do something about it. SAD & HW to have a look at options and discuss at next PPG meeting
SAD: Medical student might like to help as its extra work and experience for them.
PD: Nurses appointments online?
SAD: We have now open blood clinics online, but we can't do nurse clinics because of the different types of nurse appointments we offer with different nurses and the different times needed.
PD: PPG Survey positive comments most of which praised they surgery.
SAD: We are thinking about link on the website to a repeat prescription form where it can be completed and then submitted to the surgery, but this may decrease online access which we are supposed to be increasing numbers, so not yet gone ahead with this.
SAD: Will do article on website promoting online access to increase the numbers – Action